White Papers

ServiceBench is a subject matter expert in the field of post-sales service. We offer several white papers to help you better understand service manangement. All files are in PDF format.

Registration is required.

Aberdeen Group
•   Forging the Warranty Chain
•   Winning with Integrated Warranty Management
•   Profit-Minded Service Organizations Focus on Service and Maintenance Contracts
•   Get Smart: Business Intelligence for Service Organizations
•   Service As a Profit Center: The CFO's View

ServiceBench
•   Understanding and Preventing Warranty Fraud to Enhance Your Bottom Line

If you're having trouble viewing any of these PDF files, make sure you have the lastest version of the free Reader from Adobe.