Parts Management

ServiceBench Parts Management

The ServiceBench Parts Management solution shortens repair time by simplifying and expediting the process of ordering, delivering and tracking replacement parts.  Service companies can access an online ordering system that automates the process and immediately validates the order.  Call volume is reduced with this simple self-support system and administrative overhead is minimized since orders are automatically checked for accuracy.  With a quicker turnaround of parts, service providers can resolve consumer problems more rapidly.

The ServiceBench Parts Management solution provides the essential foundation for creating a rapid parts distribution center.  Companies can devote their resources strictly toward achieving higher rates of problem resolution on the first call to increase customer satisfaction.

The ServiceBench Parts Management solution consists of the following module:

Orders
The Orders module provides an online platform for ordering, delivering and tracking parts required to perform all types of warranty service.  Facilities are provided for service managers to initiate orders, look up parts, track inventory availability and check account status.  Orders are validated for required information such as price, availability and credit limit and then automatically approved or rejected based on business rules. Management reports are available for tracking parts ordered from inventory. The Orders module easily integrates with business management, inventory, fulfillment and accounting systems.