ServiceBench Launches Professional Services Practice
Consulting Group Helps Customers Align Process & Technology to Deliver World Class Service
FAIRFAX, VA ... February 26, 2007 - ServiceBench, the leading provider of web-based service supply chain management solutions, today announced the establishment of a Professional Services practice to leverage the company's unique expertise in service optimization. The Professional Services practice will help customers establish a vision of service excellence within their organization and architect a detailed strategy to align processes and technology in support of their goals. To lead the new consulting practice, ServiceBench has hired Steven Zannos, an industry veteran with experience building and leading service organizations for companies including Whirlpool and Saturn.
"Companies have focused on improving efficiency and performance in almost every area of the business with the exception of service lifecycle management," said Steven Zannos, Senior Director of Professional Services for ServiceBench. "Our team has years of experience creating world-class service organizations for some of the largest manufacturing industry leaders. Our expertise will broaden customers' views of service as a strategic source of profit and competitive advantage."
The Professional Services practice will provide solutions for companies at every stage of service lifecycle management. For companies that are just beginning to consider a service improvement initiative, consultants will assess and benchmark current processes and make recommendations on how to improve them. ServiceBench customers that have already deployed the company's service management solutions will benefit from the Professional Services practice through its ability to elevate their organization to new levels of service excellence.
"Many of our current customers have already been recognized for providing best-in-class service," said Michael Dering, CEO of ServiceBench. "Our Professional Services team will redefine the way these organizations view the service experience and help them achieve even greater levels of ROI and customer loyalty from their service processes and technology."
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About ServiceBench
ServiceBench is a leading provider of service management solutions that integrate post-sales service activities including service call management, field service management, parts management, and warranty management. The ServiceBench on-demand system easily enables service transactions between manufacturers, retailers or extended warranty providers and their network of parts suppliers, distributors and service providers. ServiceBench solutions provide the essential foundation to manage the service chain for profit and competitive advantage. For more information visit www.servicebench.com.
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