ServiceBench Launches Field Service Management Solution
Leader in Web-Based Service Supply Chain Automation Now Offers Comprehensive Tools to Help Strengthen Quality Service Levels
FAIRFAX, VA … May 9, 2005 – ServiceBench, Inc., the leading provider of integrated service supply chain management applications, today announced the launch of Field Service Management to further the ability for manufacturers, distributors, extended warranty providers and service providers to ensure quality service. ServiceNetworkCenter, Service Provider Directory and Surveys are the three components that make up ServiceBench’s Field Service Management solution – giving increased control over key service-based activities easily and quickly via the Internet.
Service Network Center is designed to give users the ability to manage all of the normal interactions with their Service Provider Network online. Historically, servicers have had to contact the Field Service Representative (FSR) via phone, fax or email to update information such as their service rate, coverage areas and the brands/products they service. ServiceNetworkCenter allows this correspondence to be done completely online via the ServiceBench system.
Service Directory allows users to quickly identify potential gaps in service areas/coverage, check the ServiceBench database of qualified servicers and even negotiate terms via the Web.
Surveys allows users to generate and send surveys to customers that are compiled by ServiceBench and allows field services organization to monitor, measure, and assess dealer/servicer performance as well as detect fraudulent claims via the site.
“The ability to improve the quality of customer service is the number one reason companies want to automate the service side of the supply chain, making our Field Service Management solution an important new addition to our suite of Web-based solutions,” stated Michael Dering, President and CEO of ServiceBench. “We look forward to helping our customers take their service operations to even greater levels of success.”
“As one of ServiceBench’s earliest customers, Whirlpool is extremely pleased to have the opportunity to be one of the first manufacturers to take advantage of the Field Service Management solution,” stated Matt Dawes, National Service Manager, Whirlpool Corporation. “This new ServiceBench offering will help the Whirlpool service network gain efficiencies and ensure that our customers continue to receive the high-quality service they deserve.”
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About ServiceBench
ServiceBench is the leading provider of Web-based solutions for integrating the service supply chain. With ServiceBench, manufacturers, retailers, extended warranty providers, parts suppliers, distributors and service providers streamline processes, save time and money, and increase customer satisfaction. ServiceBench solutions work together to fully integrate the complete range of service management activities including service call management, field service management, parts management, repair management and warranty management. Additional information is available online at www.servicebench.com.
Media Contacts
Kim Larkin Lisa Tenerelli Smith
D. Larkin for ServiceBench Whirlpool Corporation
(703) 250-3590 x3406 (269) 923-0180
(202) 391-5205 Mobile lisa_t_smith@whirlpool.com
klarkin@dlarkin.com
