ServiceBench Introduces Next Generation Service Management Platform
Visual Enhancements and Upgraded Functionality Optimize the Post-Sales Service Lifecycle, Elevating Customers to New Levels of Service Excellence
FAIRFAX, VA ... March 28, 2007 – ServiceBench, the leading provider of web-based service management solutions, today announced the next generation of its service management platform designed to help customers achieve optimal levels of efficiency within their post-sales service processes. Upgrades in ServiceBench 5.0 include visual enhancements to the user interface for streamlined navigation, as well as improvements to the underlying technology platform that increase performance and elevate customers to new levels of service excellence.
“ServiceBench solutions provide our customers with a significant competitive advantage by optimizing their post-sales service processes,” said Michael Dering, CEO of ServiceBench. “Customers will immediately recognize the advantages provided by the visual enhancements to the interface while the platform upgrades offer improved performance, allowing customers to achieve their vision of service excellence within their organization.”
The initial release of Version 5 includes an updated user interface with a refreshed visual appearance and new drop-down menu options for streamlined navigation between screens. The new layout simplifies interaction with the ServiceBench solution and allows users to more quickly and easily manage various stages in the post-sales service lifecycle. Later releases of ServiceBench Version 5 will include additional platform upgrades to further enhance performance and provide faster execution of paging, sorting, selection and viewing within the solution. Additional international markets will be supported with expanded language capabilities and new functionality will extend the capabilities of the various components of the system.
“Many of our customers have already won industry awards recognizing the high standards of service achieved by their organizations,” comments Dering. “The latest version of our service management platform will uncover hidden efficiencies in the most optimized service supply chain, resulting in new levels of service excellence”.
###
About ServiceBench
ServiceBench is a leading provider of service management solutions that integrate post-sales service activities including service call management, field service management, parts management, and warranty management. The ServiceBench on-demand system easily enables service transactions between manufacturers, retailers or extended warranty providers and their network of parts suppliers, distributors and service providers. ServiceBench solutions provide the essential foundation to manage the service chain for profit and competitive advantage. For more information visit www.servicebench.com.
Media Contact
Lee Harbin
Director of Marketing
703-592-0036
lharbin@servicebench.com
