ServiceBench Establishes Client Services Group to Support Rapid Customer Growth
Client Service Professionals Leverage Industry Expertise to Provide Support throughout the Customer Lifecycle
FAIRFAX, VA ... April 30, 2007 – ServiceBench, the leading provider of web-based service management solutions, today announced the establishment of their Client Services Group to provide enhanced implementation and lifecycle support for the company’s rapidly expanding customer base. ServiceBench Client Service professionals will leverage their unique expertise in service optimization to provide value at every stage of the customer engagement; including pre-deployment assessment, customer experience management and ongoing support and expansion.
“The establishment of our Client Services Group is a critical component in the company’s strategy to help our customers achieve service excellence,” said Michael Dering, CEO of ServiceBench. “This dedicated team of professionals will leverage their solid grasp of service industry best practices to ensure seamless implementation of our solutions and an ongoing, positive experience for our customers. This new group also opens a direct channel for valuable customer feedback that will be incorporated into the product.”
To run the new Client Services Group, ServiceBench has enlisted the help of Phil Matthews, an executive with more than 18 years of experience working in upper-level management positions within industry-leading manufacturing, software and transportation companies. Matthews has taken on the responsibility of building out the Client Services team and establishing the processes and guidelines that will ensure the best possible experience for ServiceBench customers.
“As ServiceBench experiences rapid growth, the establishment of the Client Services Group is a critical step to ensure that new and existing customers receive the highest possible levels of attention and dedicated support,” said Phil Matthews, Vice President of Client Services for ServiceBench. “The Client Services Group will provide access to the expert resources that our customers need to implement our solution in a way that ensures immediate positive results. Through ongoing interaction, our team will introduce new service optimization concepts and techniques, while gathering valuable user feedback that will translate into product upgrades that are inline with the needs of our customers.”
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About ServiceBench
ServiceBench is a leading provider of service management solutions that integrate post-sales service activities including service call management, field service management, parts management, and warranty management. The ServiceBench on-demand system easily enables service transactions between manufacturers, retailers or extended warranty providers and their network of parts suppliers, distributors and service providers. ServiceBench solutions provide the essential foundation to manage the service chain for profit and competitive advantage. For more information visit www.servicebench.com.
Media Contact
Lee Harbin
Director of Marketing
703-592-0036
lharbin@servicebench.com
