National Consumer Electronics Retailer Deploys ServiceBench for Automated Warranty Claims Management
One of North America's Largest Consumer Electronics Retailers Streamlines
Warranty Claim Processing Nationwide
FAIRFAX, VA ... February 27, 2007 - ServiceBench, Inc., the leading provider of web-based service supply chain management applications, today announced that one ofNorth America's largest consumer electronics retailers has deployed the Claims Recovery module of the ServiceBench Repair Management solution. The Fortune 100 retailer has implemented the solution to automate the submission of warranty claims to OEMs, extended warranty providers and others.
The ServiceBench solution will assist the national retail chain in the recovery of compensation for service work performed on products under manufacturer and extended warranty. The Claims Recovery module provides an easy to use, online application that consolidates the multiple platforms and processes used by the retailer for processing, completing and submitting warranty claims to their vendors.
The national retailer will automatically submit and manage warranty claims via an easy to use Web-based interface. The system will significantly accelerate the completion and submission of warranty claims while utilizing business rules to eliminate errors and redundancies. Standardized production reports and analytics will also unveil key trends to help ensure a profitable warranty repair business.
"ServiceBench is proud to include one of the nation's largest retailers of consumer electronics to our rapidly expanding list of national customers that rely on ServiceBench for streamlined warranty claims processing," stated Michael Dering, President and CEO of ServiceBench. "Our Claims Recovery module is perfectly suited for large companies that have an extensive, field network of service providers for whom they perform warranty service."
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About ServiceBench
ServiceBench is a leading provider of service management solutions that integrate post-sales service activities including service call management, field service management, parts management, and warranty management. The ServiceBench on-demand system easily enables service transactions between manufacturers, retailers or extended warranty providers and their network of parts suppliers, distributors and service providers. ServiceBench solutions provide the essential foundation to manage the service chain for profit and competitive advantage. For more information visit www.servicebench.com.
Media Contact
Lee Harbin
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703-592-0036
lharbin@servicebench.com
