Electrolux Launches Automated Warranty Claims Processing System in Mexico
Leader in Integrated Service Supply Chain Automation Announces First Latin America Deployment
FAIRFAX, VA … May 23, 2005 – ServiceBench, Inc., the leading provider of integrated service supply chain management applications, today announced its first Latin America deployment with the launch of an automated warranty claims processing center for Electrolux in Mexico. ServiceBench has also enhanced its customer service operations to fully support Spanish speaking users.
Electrolux has been utilizing ServiceBench to streamline and integrate service-related activities in the U.S. and Canada for more than four years, enabling significant cost savings and enhanced customer service. With the extension of the system into Mexico, service providers who handle the warranty service for Electrolux in that region are now able to easily and quickly process claims using the ServiceBench Web-based system. Specifically, warranty claims can be filed using standardized Web-based forms - reducing manual errors, and easily check claims status in real time to ensure more timely reimbursements. The system is instrumental in enabling administrative resources to be more efficiently allocated toward customer-facing operations.
“With the expansion into Mexico, ServiceBench is extremely pleased to be able to offer our services throughout North America,” stated Michael Dering, President and CEO, ServiceBench. “With this extension, Electrolux is able to take advantage of the same claims processing efficiencies they are already leveraging in the U.S. and Canada, further streamlining and enhancing warranty related processes, and enabling better and faster customer service.”
“At Electrolux, we are committed to ensuring that our customers get the most out of our products,” according to Kevin Scott, Vice President of Consumer Services, Electrolux. “The expansion of the ServiceBench warranty claims processing system in Mexico underscores this mission and will be integral to our ability to further strengthen consumer relations in this important market.”
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About ServiceBench
ServiceBench is the leading provider of Web-based solutions for integrating the service supply chain. With ServiceBench, manufacturers, retailers, extended warranty providers, parts suppliers, distributors and service providers streamline processes, save time and money, and increase customer satisfaction. ServiceBench solutions work together to fully integrate the complete range of service management activities including service call management, field service management, parts management, repair management and warranty management. Additional information is available online at www.servicebench.com.
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