Overview

ServiceBench provides a comprehensive web-based software platform that integrates post-sale service transactions between manufacturers or retailers and their network of parts suppliers, distributors and service providers for management of installations, warranty repair and extended warranty claims. Transaction data is captured and available for collaboration between channel partners to ensure accurate communication throughout the service supply chain to expedite customer problem resolution.  Powerful analytics reveal business-critical patterns, trends and relationships hidden within service data to help decision-makers increase service quality, improve product reliability and reduce operating costs.

The ServiceBench platform provides the essential foundation for managing post-sale service transactions for profit and competitive advantage.  Companies can devote their resources strictly to providing customers with first-rate service quality and product performance that achieves brand loyalty.

The ServiceBench Service Management platform includes:

Service Call Management speeds response time to consumers by automating the entire process of capturing, scheduling, dispatching and tracking service calls.

Field Service Management maximizes the quality of service to consumers by managing an independent network of service providers for optimal performance.

Parts Management shortens repair time by simplifying and expediting the process of ordering, delivering and tracking replacement parts required for the application of warranty service.

Claims Management streamlines the labor-intensive process of managing product registrations, filing, validating and adjudicating warranty claims, paying reimbursements and recovering the cost of faulty parts.

Service Contract Management generates revenue with software automation of the sales, marketing and management of service contracts.