Service World 2005
Annual User Conference
October 5 – 7, 2005
Washington, D.C.
"Achieving World Class Service"
Service World 2005 is the premier customer event that brings together users in many industries to learn new ideas and share success stories.
These progressive companies are leveraging ServiceBench technology and adding new functionality to support service operations and address specific pain points. They are carefully planning, piloting and deploying building blocks of a complete service supply chain solution.
You'll learn how other companies are implementing successful initiatives to increase service quality, improve product performance and reduce operational costs.
Keynotes
Market pressures are driving companies to invest time and money into optimizing their post-sales service operation. They are building competitive strategies around their service offerings and transforming a tactical cost center into a strategic profit center. At the core is a commitment to achieving higher levels of customer satisfaction to drive revenue growth. Many companies have already eclipsed product revenue with service revenue.
Mark Vigoroso, VP Post-Sales Service Research, Aberdeen Group will discuss the importance of positioning post-sales service for profit and competitive advangage. You'll learn how best-in-class companies overcome challenges to establish strategic service operations that achieve performance gains throughout the service supply chain. (Click here for Mark's bio.)
Mark Good, EVP and General Manager Home Services, Sears will discuss how Sears keeps their competitive edge by providing "Service When You Want It". Mark will share innovative strategies that earn customer loyalty and achieve financial goals. You'll learn new ideas for leverging ServiceBench technology to optimize service operations and maximize field service performance.
Product Sessions
Learn firsthand from other customers, users and experts how to maximize product usage. You'll gain new information that will help you effectively implement solutions to automate your key service initiatives and turn critical data into information that feeds the decision process.
•Best Practices - Get "how to" advice from ServiceBench experts.
•Case Studies - Learn techniques that customers have used to achieve success.
•Product Directions - Hear about product enhancements and roadmaps.
•Product Showcase - See demonstrations of ServiceBench products.
Focus Groups
Learn about new product directions from ServiceBench that will optimize your service transactions and join your peers in roundtable discussions about getting the most out of your business processes. Your feedback will help guide the direction of ServiceBench product development.
Click on AGENDA for details
REGISTRATION
There is no registration fee for customers to attend Service World 2005. Click on the link below to register.
REGISTER NOW!
TRAVEL
Hotel
Hotel accommodations will be at The Hotel Washington. The Hotel Washington is the oldest continuously operating hotel in Washington D.C., deeply rooted in its history. This famous landmark has hosted world leaders, celebrities, and families visiting the nations capital. Key scenes from a list of recognizable movies have been filmed on location at the hotel. The elegant Victorian-style hotel has a century long tradition of excellence in service and elegance in hospitality to continually meet the needs of its prestigious clientele. A perfect location to host Service World 2005, a conference focused on optimizing service.
A block of rooms is being held at The Hotel Washington until September 4, 2005 for $175 per night. Make reservations under "Service World 2005" to receive these discounted rates.
Contact The Hotel Washington at 800-424-9540 or visit their website for more information: www.hotelwashington.com
Post-Conference Hotel Rates
Discounted rates are also available after Service World for an extended stay. Contact the hotel for more information. The Hotel Washington is a beautiful historical hotel located on the renowned Pennsylvania Avenue. A short walk away is the White House, Washington Monument and many other historic sites.
Air
The Hotel Washington is 15 minutes from Reagan National airport and 45 minutes from Washington Dulles airport or Baltimore Washington International airport (BWI).
